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Title details for Dealing with Difficult People by Roy Lilley - Available

Dealing with Difficult People

by Roy Lilley
ebook
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Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints.

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Series: Creating Success Publisher: Kogan Page Publishers Edition: Revised

OverDrive Read

  • ISBN: 9780749458911
  • Release date: May 14, 2010

EPUB ebook

  • ISBN: 9780749458911
  • File size: 15787 KB
  • Release date: May 14, 2010

Formats

OverDrive Read
EPUB ebook

subjects

Business Management Nonfiction

Languages

English

Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints.

Expand title description text
Business Management Nonfiction
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